Customer Complaints

  • Track, log and manage all Customer Complaints from the time of reporting to resolution.
  • Have a set complaints procedures to ensure consistency company wide.
  • Turn each negative occurrence into a lesson learnt and empower your Customer Care team with customer perspectives.

Key Features

Centralised Register

Create an easily accessible, detailed register for complaints received.

Stock Management

Link with the Stock Management module as an easy way to monitor faulty stock and compensation issued.

Root Causes

Set investigation procedures to figure out the root cause of each complaint.

Customisable Sections

Set up Complaint types to easily differentiate and record outcomes.

Audit Trail

Efficiently retrieve a detailed complaint trail from reported to addressed.

Follow Ups

Create follow up tasks to deal with issues reported and avoid reoccurrence.

What can FlexManager do for you?

Understanding boss listening to her subordinate complaints
Configure Management Reviews to ensure each complaint is investigated in the correct manner.
Theres always room for improvement
Measure practices and action accordingly to always promote continuous improvement.

Linked Modules

Project Profile

Alerts

Stock Management

Task Manager