Implement time-saving processes like Wicklow Fire Service
About our client
Wicklow Fire Service provide round-the-clock emergency responses. Between 800 and 1000 calls are managed through the Service annually, ranging from chimney fires to road traffic accidents. Wicklow Fire Services consists of 10 locations and more than 100 personnel
Challenges
It is vital for Wicklow Fire Service to mitigate risk by ensuring all equipment is regularly inspected. The conditioning of assets is essential for ensuring a quick, safe reaction in cases of emergency. At the same time, they needed a user-friendly tool to keep the team motivated and completely involved in the process
Enter FlexManager...
FlexManager surpassed expectations, being a solution that improved communication with contractors and coordinated mandatory training on their side. All completed actions are still easily sourced as FlexManager saves everything in a comprehensive history on each asset’s profile. Wicklow Fire Service processes have further improved and using FlexManager helps guarantee the highest quality service
At a glance
Client overview
Industry: Fire & Emergency
Location: Co. Wicklow, Ireland
Employees: 110+
Challenges
- Equipment in need of regular inspections
- Communication with contractors
- Trainings conducted off-site
Modules implemented
- Audits, inspections, and maintenance
- Contractor manager
- Training manager
Results
- 45% reduction in time to conduct mandatory training
- 30% increase in employee engagement
Benefits of FlexManager
Boost lines of communication between HQ and contractors
The contractor management tool was incorporated to mitigate any communication lapses, ensuring all parties were compliant
Ensuring all personnel are in line with the latest training requirements
Where possible, trainings were adapted so they could be completed in-house through training manager to optimise the amount of time that personnel were available to perform their duties, while also ensuring that essential trainings were completed
Equipment ready for action at any time
Inspection of equipment at regular intervals, conducted through FlexManager, were incorporated into the regular schedule of personnel, establishing a standard that is maintained for all equipment and machinery in all locations
“Now our training is done on-site, with comprehensive records of all our in-house activities. We can see the value that Flex brought to our services by simplifying our processes and reducing the time invested in each activity without compromising our safety standards.”
“Flex has become a terrific business partner.”