Tickets are organized by urgency, with a time tracker available to see what areas may need more attention. Through categorization, tracking resolutions, and connecting any attributed tasks, there is surety that nothing gets forgotten or lost.
HelpDesk
Key Features & Benefits
Sort incoming queries based on how your team works best for faster resolution and cleaner reporting.
Assign urgency levels ensuring that the most critical issues are actioned accordingly.
Monitor response and resolution times to improve performance and identify areas that may require more resources allocated.
Convert helpdesk tickets into actionable tasks that can be tracked and followed up for ease in resolution.
Route unresolved issues to the next tier of support, should the need arise.
What Can Helpdesk do for You?
Centralized Support
Provide a central platform for employees to report issues, improving communication and responsiveness.
Efficient Issue Resolution
Track and manage safety-related issues and requests, ensuring timely resolution and preventing issues from being overlooked.
Enhanced Communication
Improve communication between employees and safety personnel, fostering a culture of open dialogue and proactive problem-solving.
Complete Knowledge Base
Create a knowledge base of frequently asked questions and solutions, empowering employees to find answers quickly.
What we do
Connected Modules
Our connected module means you upload information one time and it will be recorded wherever relevant. Here are just some of the Modules connected to Helpdesk.
