Urgent Systems Alert
An urgent alert that goes out but isn't tracked anywhere is easy to lose track of once the moment passes. FlexManager's Urgent Systems Alert module logs every alert as a trackable record, assigns it to a named reviewer, and follows it through a review workflow all the way to closure.
A Permanent Record for Every Urgent Alert
Urgent Systems Alert gives every alert a permanent, trackable record the moment it’s logged, rather than letting it live in an inbox or a phone call that’s easy to forget. Alerts are grouped by colour-coded classification for visibility at a glance, and corrective actions can be linked directly to an alert, keeping the response and the problem it’s answering in the same place.
Built for Reviewers Handling Time-Sensitive Alerts
The module supports teams who handle alerts sensitive enough that notifications need to stay private rather than going out broadly. Alerts can be reassigned to a different reviewer when needed, meaning that admins can easily redirect alerts as work changes. Plus, reviewers are notified whenever an alert gets assigned to them, helping keep everyone in the loop as things change.
Every Alert Gets a Named Owner, Immediately
Each alert is assigned to a named reviewer who's notified the moment it lands, and can be reassigned to someone else if workloads or responsibilities shift, so an urgent alert is never left waiting for someone to notice it.
A Clear Path From Alert to Closure
Every alert follows a review workflow through to closure, with the details and decision behind it recorded along the way, so there's a clear record of what happened and why, not just that it was eventually dealt with.
Filter, Report, and See Where Things Stand
Filter your alert log by classification and status, and export a summary report whenever one needs to be shared, so you can see at a glance which alerts are open, closed, or still waiting on a decision.
Connected Modules
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Frequently Asked Questions
Can an alert be reassigned to a different reviewer partway through?
Yes. If workloads change or someone else is better placed to handle it, an alert can be reassigned to a different reviewer at any point, and that reviewer is alerted as soon as it lands with them. The alert’s history, including anything already recorded against it, stays intact through the handover.
How does FlexManager keep sensitive alerts private?
Alerts marked as sensitive have their notifications restricted, so only the people who actually need to know about a serious alert are notified about it, rather than it going out to everyone with visibility over the log. The alert itself still moves through the same review workflow to closure.
Does logging an alert in FlexManager resolve the underlying system issue?
No. Urgent Systems Alert tracks the alert itself, the reviewer assigned to it, and the decision and corrective action recorded against it; it doesn’t act on the system that raised the alert. It gives you a clear, closed-out record that the alert was seen and dealt with, alongside whatever physical or operational response your team carries out separately.
Why choose FlexManager for urgent systems alerts?
FlexManager has supported organizations managing urgent alerts since 2011, with hands-on HSEQ experience behind the module and our own management systems. FlexManager is certified to ISO 14001, ISO 9001, ISO 27001, and ISO 45001, meaning that we have the industry-backed know-how we need.