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- Spot it. Anyone can report, from FlexManager or a QR code on site, even anonymously.
- Review. A reviewer approves it, with feedback for the person who raised it.
- Act on it. Tasks are raised from the observation, each with an owner and a due date.
- Chase it. Owners are reminded on the day it's due and when it's late.
- Close it out. When the last task is closed, the observation closes itself.
- Keep them posted. Whoever reported it, if named, hears about every update.
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