Finish one stage and the next one starts.
A job request that lands in an inbox and gets forwarded around isn't being tracked, it's being passed along. FlexManager's Work Orders module tracks every task from creation through assignment, progress, and closure, across every project and location, so nothing depends on someone remembering where it was left.
Work Orders allows you to set due dates based on a job’s priority and category, and alerts you before a job runs overdue, so deadlines are built in rather than tracked separately. Recurring jobs can be scheduled to create themselves on a set cycle, and duplicate jobs raised for the same issue can be merged into a single record, keeping the job list accurate instead of cluttered with repeats.
Requests in inboxes
Jobs arrive by email, phone and corridor chat, and some are not written down at all.
Hand-offs by memory
One trade finishes and the next hears about it days later, if they hear at all.
Deadlines nobody owns
Due dates are whatever someone typed, and late work only surfaces when somebody complains.
From request to sign-off
A job is raised once, picks up its due date from its category and moves from stage to stage until it is closed.
Request
Requests arrive by email, from a request page or from an incident, audit or inspection.
Plan
The category sets the default due date by priority, and a checklist breaks the work into steps.
Hand on
Completing a stage moves the job to the next category, the owner set for it and a new due date.
Follow up
An overdue monitor reminds the owner, reassigns or closes jobs that slip.
Key features & benefits
Work Routes Itself to the Right Team
Work is routed to the right team automatically as soon as it's raised, and when a job is reassigned, the right people are notified straight away, so nothing sits waiting for someone to notice it's landed in the wrong queue.
Break a Job Down, or Split One Off
Break a job into a checklist of individual actions, and if one of those items turns out to need its own attention, promote it into a standalone job in a single step, without re-creating it from scratch.
Raise a Job by Email, or Let Outsiders Raise It Themselves
Tasks can be raised by email straight into the system, and outsiders can submit requests without needing a login, so a job doesn't depend on someone already having system access.
See Work Orders in action.
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Support for Every Type of Interest in a Job
From the person who reports a fault to the person who signs the job off, everyone works from the same record.
Facilities Manager
Takes requests by email and request page into one queue, each with a default due date from its category.
Maintenance Supervisor
Plans recurring work with checklists and sees jobs move between stages without chasing anyone.
HSEQ Manager
Raises corrective jobs from incidents, audits and inspections, and with Incident Reporting the incident stays open until they are done.
Operations Director
Sees slipping work picked up by category rules and how long each stage held a job.
Onboarding built around your needs. We're ready when you are.
We work to your pace and your team's availability. Your dedicated onboarding specialist takes care of the setup, so getting started stays simple.
Configuration
We configure FlexManager around your procedures.
Training
Short, role-based sessions for admins and field teams. Most users are confident after their first use.
Go Live!
Start with one site or roll out everywhere at once. Your account manager stays with you after launch.
Get started with Work Orders
Frequently Asked Questions
Can people outside our organization submit a work request?
Yes. Outsiders can submit requests without needing a login, and tasks can also be raised by email straight into the system. Both routes create a trackable job the same way a request logged directly in FlexManager would.
What happens if a job is about to run overdue?
You’re alerted before it runs overdue, based on the due date set for its priority and category, so a deadline being missed doesn’t come as a surprise. If the job is still open when it’s overdue, it stays visible rather than dropping out of view.
Can sensitive jobs be kept private from staff who shouldn't see them?
Yes. Sensitive jobs can be hidden from unauthorised staff, so a job dealing with something confidential isn’t visible to everyone with general access to the work order list, while still being tracked through the same workflow as any other job.
Why choose FlexManager for work orders?
FlexManager has been helping organizations manage work across projects and sites since 2011, with hands-on HSEQ experience. FlexManager is certified to ISO 45001, ISO 9001, ISO 14001, and ISO 27001, and it’s that industry-backed accreditation that gives us the know-how we need.