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- It comes in. Logged by your team, sent by the customer from a public form, or opened from an email.
- Conversation kept. The customer's email replies are added to the complaint, so the whole thread is in one place.
- Find the cause. Investigate it, and record root causes that build up into a chart over time.
- Fix it. Corrective actions are raised as tasks, each with an owner and a due date.
- Sign it off. It moves through the review steps for that type of complaint. Rejected? It goes back.
- Complete. When the last reviewer approves, the complaint is complete.
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