Irish Dog Foods cut the Fluff when it comes to Quality

01About our client

Irish Dog Foods is a pet food manufacturer that produces high-quality dog food and treats. Operating in Ireland and the UK, they hold and maintain premium food safety and quality standards. Committing sustainable sourcing, recyclable packaging, and a reduction in energy use, they are working towards several long-term quality initiatives that need to be maintained with their global growth.

02Challenges

Paper-based documentation and processes limited visibility and the tracking of quality audits, non-conformances, and equipment status across different buildings. Preventative maintenance was difficult to prioritise, track, and report on. As the organisation continued to grow, maintaining consistent health and safety practices and quality standards became increasingly challenging.

03Enter FlexManager…

FlexManager was brought in to streamline the manual processes with a centralised digital system for managing quality, health and safety, and providing operational oversight. Real-time reporting, automated workflows, and improved visibility across quality and compliance activities support the sustainable growth of the organisation while maintaining quality standards.

04At a glance

Client overview

• Industry: Food Manufacturing
• Location: Naas, Co. Meath
• Employees: 350+

Challenges

• Paper-based quality reporting
• Prioritise preventative maintenance through automation
• Oversight of plant & equipment status
• Digitise Health and Safety practices
• Sustainable growth while maintaining quality

Modules implemented

• Assurance assessments
• Defect investigations/non-conformance reporting
• Policies and procedures
• Injury manager
• Meetings
• Document Library

Results

• 85% compliance on core policies and procedures
• 10,000+ quality audits completed
• Tracking non-conformance for certification purposes
• Reduction in reactive maintenance turnaround time

05Benefits of FlexManager

Improved quality and compliance oversight
Digital audits, assurance assessments, and live non-conformance tracking provided greater visibility and traceability to support certification requirements.

Digitised health and safety management
Injury reporting, meetings, and policies were centralised in one system, ensuring consistent processes and easier access to critical documentation.

Proactive maintenance and equipment oversight
Automated defect investigations and reporting enabled a shift from reactive to preventative maintenance, reducing turnaround times.

Scalable platform to support growth
FlexManager supported business expansion while maintaining high quality standards, achieving 85% compliance across core policies and procedures.

“Before FlexManager, the time needed to complete an EHS audit, including report write-up with corrective actions, was on average 1.5 days. Now we can complete the same process in approximately 2 – 2.5 hours, all without compromising the integrity of the audit process.”

“Our preventative maintenance program and breakdowns can be managed by our team via the mobile interface, we are already seeing efficiencies improving by 10 – 15%.”

Mark Griffin

EHS Manager