Quality audits that stay open until the actions are closed.
A quality issue caught during an audit is far cheaper to fix than one a customer finds first. FlexManager's Quality Audit module lets teams audit a site or product for quality issues using reusable question templates, and it allows teams to track any failure it finds through to resolution rather than leaving it in a report.
Each item on a quality audit is captured as pass, fail, warning or not applicable, with photos and supporting documents attached to any finding. A failure can be turned into a corrective action automatically and tracked through to closure, so an issue gets fixed, not just noted. Audits can also be scored with weighted questions and a compliance percentage.
Faults nobody tracks
Non-conformances are typed into a report, emailed round and forgotten until the next audit finds them again.
Repeat findings unseen
Results sit in separate files, so nobody can see which checks fail audit after audit.
Checklists that drift
Each site and auditor works from their own copy of the checklist, so scores cannot be compared.
From quality template to closed action
One template drives the whole quality audit, from the scheduled start to the last follow-up task being closed.
Build
Set up sections and questions in the formats you need, or import a quality template from a spreadsheet.
Schedule
Recurring schedules create each quality audit, give sections to the right people and can send reminders.
Audit
Auditors answer on the web or mobile app, add photos and can sign off once every section is done.
Follow through
Follow-up actions become Work Orders tasks with their photos, and the charts show which questions keep failing.
Key features & benefits
Build Reusable Quality-Audit Templates
Build reusable quality-audit templates made up of sections and questions, so every audit runs to the same standard rather than being rebuilt from memory each time.
Questions That Adapt to the Answers
Mix question formats, including scores, dates and multiple choice, and show follow-up questions only when a relevant answer calls for them, so an audit adapts to what's actually being found.
Route for Approval and Sign-Off
Route completed audits through an approval review step, and capture both an auditor's signature and an additional sign-off signature, so a finished audit carries real accountability, not just a submitted form.
See Quality Audit in action.
Bring a real case to the demo. We will build it live.
Built for Quality Teams
From the auditor on the shop floor to the manager who signs off, everyone works from the same quality audit record.
Quality Manager
Keeps one template per quality audit type and sees which questions fail most often, by location and over time.
Lead Auditor
Gets scheduled audits with sections shared out, works on a phone with photos, and can send an audit out by link.
Operations Manager
Sees each follow-up action as a tracked Work Orders task with its optional risk rating, plus dashboard blocks for quality audits.
Head of Quality
Gets scored audits with optional signatures and reviews, a summary PDF for each, and quality kept apart.
Onboarding built around your needs. We're ready when you are.
We work to your pace and your team's availability. Your dedicated onboarding specialist takes care of the setup, so getting started stays simple.
Configuration
We configure FlexManager around your procedures.
Training
Short, role-based sessions for admins and field teams. Most users are confident after their first use.
Go Live!
Start with one site or roll out everywhere at once. Your account manager stays with you after launch.
Get started with Quality Audit
Frequently Asked Questions
What happens when a quality audit finds a failure?
A failed item can be turned into a corrective action automatically and tracked through to closure, so a quality issue identified during an audit results in a real fix, not just a note in a completed report.
How are quality audits scored?
Audits use weighted questions and a compliance percentage. It’s a quality metric for your own use, not a determination of legal or regulatory compliance.
Can an audit be tailored to a specific site or region?
Yes. Questions can be tailored to a site’s own region or location, and different sections of the same audit can be assigned to different people, so one template can flex to suit sites that don’t all work the same way.
Why choose FlexManager for quality audits?
FlexManager has been building quality management software since 2011, shaped by people with direct quality-management and HSEQ experience, not just software developers. FlexManager is certified to ISO 9001, ISO 14001, ISO 27001 and ISO 45001 certification, and that industry-backed accreditation means we have the know-how we need.