From Paper to Digital: How did Mater Private Cork revolutionise their processes?

01About our client

The Mater Private Cork is a private hospital which provides specialist services and an A&E department. Their mission is “To provide the highest quality acute healthcare to the patients we are privileged to serve”. Mater Private Hospital Cork are committed to managing and conducting their work activities in such a way as to ensure, so far as is reasonably practicable, the safety, health and welfare of their patients, visitors and employees

02Challenges

Mater Private Cork sought to streamline their processes and building on data transparency, with areas such as asset management, incident reporting, and paper-based audits being the primary areas in need of improvement

03Enter FlexManager…

Since 2014 the Mater Private Cork have been using the Flex Manger solution to provide efficiencies in their work practice and to ensure that their work is to modern best practice to achieve their goals and long-term strategy. The use of the Flex system originates with the technical services department which provides internal inspection and maintenance support throughout the hospital to both Facilities assets and Medical Assets. They also oversee the maintenance from specialist external contracts

04At a glance

Client overview

Industry: Healthcare

Location: Co. Cork, Ireland

Employees: 2000

Challenges

• Paper-based audit system
• Lack of real-time data for asset management
• Complex incident reporting procedure

Modules implemented

• HR & Workforce modules
• Health & Safety modules
• Asset manager
• Scheduled reporting

Results

• Centralised, digital system implemented
• Asset management process established
• Clear, digital procedure for incident reporting

05Benefits of FlexManager

Asset Management

Through the FlexManager mobile app, maintenance scheduling was streamlined, and real-time reporting was established which reduced downtime

Helpdesk System

An email-based helpdesk system was integrated to convert requests into tickets, improving communication, tracking, and reducing administrative burden

Incident Reporting

An electronic reporting system, where the employee is guided through each stage, created clarity with respect to incident documentation, streamlining workflows, and allowing for corrective actions to be taken

Auditing & Action Tracking

Digital audits conducted on FlexManager were integrated for audit efficiency, task tracking, and communication. This ensured compliance and timely corrective actions were undertaken, without the need for paper

“The Flex manager platform is by far the best facility management tool I have ever seen; the mobile apps and dashboards give me an unparalleled view of our operations and requirements. Flex is one of the best decisions we have made.”

Pat Sheehan

Technical Services Manager