From incident to report — through to return to work.
A workplace injury claim touches medical appointments, documents, costs, and decisions that are easy to lose track of across a long recovery. FlexManager's Health Claims module follows a claim from first report through return-to-work milestones, flags reportable and fatal injuries, and can be used to submit claims directly to WSIB or WCB authorities.
When someone is hurt at work, the claim rarely stays in one place. The first report is in an email, medical appointments sit in someone’s calendar, and doctors’ notes and decisions are in shared folders. Contacts for the GP, the physio, and the insurer’s case manager are spread across inboxes. Day-to-day updates live in people’s heads, and costs end up in a separate spreadsheet that finance chases at month-end.
Typed in twice
The same injury details are keyed again into a claim form, and the incident photos stay behind.
Dates kept by hand
Lost time and modified work are counted in a spreadsheet, and the days add up differently each time.
Paperwork everywhere
Appointments, costs, board forms and appeal letters sit in different folders and personal inboxes.
From incident to regular duties
A claim starts from the incident or from the employee, and follows them until they are back on regular duties.
Claim opens
Incident Reporting opens a claim for employees given first, or medical, aid.
Details carried over
Injury details, body parts, and photos carry over from the incident.
Milestones tracked
Track lost time, modified work, and the return to regular duties.
Comment log
Keep a day-by-day comment log against each claim.
Key features & benefits
First Report to Return-to-Work
Track a workplace injury from first report all the way through to return-to-work, so nothing about the case gets lost between the two.
Reportable & Fatal Injury Flagging
Flag reportable and fatal injuries directly on the claim, so the most serious cases are never treated the same as a minor one.
WSIB/WCB Submission
Submit claims directly to WSIB or WCB authorities, rather than managing that submission as a separate process outside the system.
See Health Claims in action.
Bring a real case to the demo. We will build it live.
Built for the teams who manage the case
From the safety team to HR and finance, everyone works from the same claim file instead of their own spreadsheet.
Health and Safety Manager
Can flag reportable and fatal work injuries
Return-to-Work Coordinator
Sees every claim's appointments on one shared calendar.
HR Manager
Keeps work and non-work injuries apart and sees each employee's claim history on their profile.
Finance Director
Sees claim costs by category and the average days spent in each work-injury phase by project.
Onboarding built around your needs. We're ready when you are.
We work to your pace and your team's availability. Your dedicated onboarding specialist takes care of the setup, so getting started stays simple.
Configuration
We configure FlexManager around your procedures.
Training
Short, role-based sessions for admins and field teams. Most users are confident after their first use.
Go Live!
Start with one site or roll out everywhere at once. Your account manager stays with you after launch.
Get started with Health Claims
Frequently Asked Questions
What is FlexManager's Health Claims module?
Health Claims is FlexManager’s module for managing workplace injury and health claims from first report through return-to-work. It tracks milestones, medical appointments, documents and decisions, claim costs, and appeals, all kept together against the individual claim.
Are occupational and non-occupational injuries handled differently?
Yes. Occupational and non-occupational injuries are handled differently within the module, rather than being tracked through the same process regardless of how the injury occurred. This keeps the claim’s handling aligned with the type of injury being managed.
Can claims be submitted to WSIB or WCB directly from the system?
Yes. Claims can be submitted directly to WSIB or WCB authorities from within Health Claims, rather than requiring that submission to be managed as a separate step outside the system. Reportable and fatal injuries can also be flagged directly on the claim.
Why choose FlexManager for health claims?
FlexManager has supported HSEQ and HR teams managing workplace injury claims since 2011, aware that this kind of record carries real weight for the person behind it, not just the paperwork. FlexManager is certified to ISO 9001, ISO 14001, ISO 27001 and ISO 45001 certification, and it’s that industry-backed accreditation that gives us the know-how we need.