Customer Complaints

Key Features

Centralised Register

Create an easy to access, and detailed registry of complaints received from customers.

Stock Management

Link with the Stock Management module as an easy way to monitor faulty products issued.

Root Causes

Establish investigation procedures to conclude the origin of each complaint.

Customisable Sections

Set up Complaint categories to clearly differentiate and record outcomes.

Audit Trail

Efficiently retrieve a detailed complaint report from the point of start to its eventual closure.

Follow Ups

Create follow up tasks to deal with issues reported and avoid reoccurrence.

What can FlexManager do for you?

Understanding boss listening to her subordinate complaints
Configure management driven performance reviews to ensure each complaint is investigated in a correct and thorough manner.
Theres always room for improvement
Measure practices and action accordingly to always promote a culture of continuous improvement.

Linked Modules