Quality Incident
A product defect or process failure needs a careful, complete record just as much as it needs a fix. FlexManager's Quality Incident module helps you capture the event, the people involved, any costs, and the follow-up actions needed, then tracks it through review to closure, with sensitive incidents kept confidential.
Every Incident, Fully Documented
Report a quality incident from one guided form, working through it step by step, with each incident classified by quality type and sub-type. Equipment or property damage can be logged against the incident, direct and potential costs tracked, and photos or documents attached to build a complete picture. A corrective work order that has been raised must close before sign-off.
Built for Quality Teams and Investigators
The module supports quality teams recording who was involved in a quality incident, including external people and visitors. It also allows you to capture witness statements with an invitation for witnesses to sign off on their account. Serious incidents can be escalated for investigation and routed through a custom review and sign-off workflow, with any past incident searchable across every project and date range. What’s more, incidents can be reported on mobile from the field.
Keep Sensitive Incidents Confidential
Keep sensitive incidents confidential and access-controlled, so a quality issue involving a customer, a supplier, or a person's own conduct isn't visible more widely than it needs to be.
See Patterns on a Map and Calendar
View incidents on a map and in a calendar, so patterns by location or by date are easy to spot rather than buried in a long list of individual reports.
Judge Risk Consistently
Assess incident risk on a consequence and likelihood matrix, so the seriousness of a quality incident risk is judged consistently rather than left to individual opinion.
Connected Modules
Get started with Quality Incident
Frequently Asked Questions
Can sensitive quality incidents be kept private?
Yes. Sensitive incidents can be marked confidential and access-controlled, so only the people who need to know about a sensitive issue, such as one involving a customer or supplier relationship, can see it.
How is the seriousness of a quality incident risk judged?
Incident risk is assessed on a consequence and likelihood matrix, giving a consistent way to judge the seriousness of incident risks, rather than relying on individual judgement each time.
Can incidents be viewed by location or time period?
Yes. Incidents can be viewed on a map and in a calendar, and searched across every project and date range, so patterns by site or by period are easy to spot rather than requiring you to dig through individual reports.
Why choose FlexManager for quality incident work?
FlexManager has been building quality and safety software since 2011, with hands-on quality-management and HSEQ experience behind the team, not just software developers. FlexManager is certified to ISO 9001, ISO 14001, ISO 27001 and ISO 45001 certification, and that industry-backed accreditation means we have the know-how we need.