From the incident to the fix that closes it.
A product defect or process failure needs a careful, complete record just as much as it needs a fix. FlexManager's Quality Incident module helps you capture the event, the people involved, any costs, and the follow-up actions needed, then tracks it through review to closure, with sensitive incidents kept confidential.
Do your quality incidents close before the problem is fixed? If so, key details could be missed, and an incident might result in being signed off while the fix it is yet to happen.
Logged, then forgotten
Defects go into a spreadsheet or an inbox and nobody reads them again.
Fixes without an owner
Agreed actions live in meeting notes, and nobody checks they were done.
The machine keeps running
The equipment behind the fault stays in service because nobody told maintenance.
Key features & benefits
Keep Sensitive Incidents Confidential
Keep sensitive incidents confidential and access-controlled, so a quality issue involving a customer, a supplier, or a person's own conduct isn't visible more widely than it needs to be.
Witness Accounts Happen Seamlessly
When a quality incident happens, witnesses can give statements from an emailed link, with no login needed.
Track Costs
Track actual and potential costs of each incident; providing important insights that show what incidents are the most expensive.
From defect to the fix
One record carries the quality incident from the first report to the corrective work that closes it.
Report
Your team logs the incident from the web, their portal or the mobile app, with photos and location.
Record
Work through each section: type and sub-classification, people involved, equipment, witnesses, and costs.
Review
An investigation owner can be assigned for you, or their delegate when away.
Fix
Corrective work orders are raised from the incident, and it closes itself once they are done.
See Quality Incident in action.
Bring a real case to the demo. We will build it live.
Built for quality teams and investigators
From the person who spots the defect to the director who reviews the trend, everyone works from the same record.
Quality Manager
Has the capacity to grant access to quality incidents separately from safety incidents.
Production Supervisor
Can be made investigation owner, and they are able to collect witness statements by email link.
Maintenance Manager
Sees equipment involved in a quality incident flagged in the asset register, with a log entry naming the incident.
Operations Director
Can raise a linked insurance claim from the incident.
Onboarding built around your needs. We're ready when you are.
We work to your pace and your team's availability. Your dedicated onboarding specialist takes care of the setup, so getting started stays simple.
Configuration
We configure FlexManager around your procedures.
Training
Short, role-based sessions for admins and field teams. Most users are confident after their first use.
Go Live!
Start with one site or roll out everywhere at once. Your account manager stays with you after launch.
Get started with Quality Incident
Frequently Asked Questions
Can sensitive quality incidents be kept private?
Yes. Sensitive incidents can be marked confidential and access-controlled, so only the people who need to know about a sensitive issue, such as one involving a customer or supplier relationship, can see it.
How is the seriousness of a quality incident risk judged?
Incident risk is assessed on a consequence and likelihood matrix, giving a consistent way to judge the seriousness of incident risks, rather than relying on individual judgement each time.
Can incidents be viewed by location or time period?
Yes. Incidents can be viewed on a map and in a calendar, and searched across every project and date range, so patterns by site or by period are easy to spot rather than requiring you to dig through individual reports.
Why choose FlexManager for quality incident work?
FlexManager has been building quality and safety software since 2011, with hands-on quality-management and HSEQ experience behind the team, not just software developers. FlexManager is certified to ISO 9001, ISO 14001, ISO 27001 and ISO 45001 certification, and that industry-backed accreditation means we have the know-how we need.